Job Title:
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Job Title: NEW - Front Desk Supervisor
Responsibilities: Performs & oversees all Front Desk and PBX functions as per standards set by the Front Office Manager. Responsibilities include but not limited to: performing Manager on Duty functions when scheduled, to include emergency response and guest incident management, embodies “Whatever it Takes” attitude, enforcing a high standard of service excellence and seeks to always achieve a 4.6 or higher on RCI scores, interviewing and helping facilitate hiring of new employees when needed, training of all new hires and continued on-going training with staff, updating training binder, creating memos and new procedures when needed, completing necessary reports efficiently and in a timely manner, preparing for group and HOA arrivals, monitoring and forecasting of inventory, operating RDP and utilizing HOA WEBB whenever applicable.
Ideal candidate will lead by example, build morale, motivate and set the highest standard of excellence in the timeshare industry among employees. Flexible schedule availability required, to include working weekends and holidays. Reports directly to the Front Office Manager
Job Requirements: Must have at least 2 years of Front Desk experience. Ability to deal with people, good follow-through and organization skills; ability to work under pressure; detail oriented and dependable. Computer literacy and familiarization with Microsoft Office. Ability to manage people in a friendly and effective manner. High School education minimum.
Location: GRAND PACIFIC PALISADES RESORT & HOTEL
5805 Armada Dr., Carlsbad, CA 92008
Contact: Jackie Jimenez at (760) 827-3200
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Job Title: NEW - Corporate Sales Representative
Responsibilities: SUMMARY
General Sales by personal contact, advertising, sales campaigns, trade shows, and any other sales tools.
Responsible for the peripheral details pertaining to these accounts. Track business and keep needed records pertaining thereto.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Calls on prospects in person to solicit business, outlines available hotel facilities and services offered, and quotes prices. Employee is expected to perform outside calls at least 50% of time. Penetrate and saturate prospective and existing customers organizations for effective multi-department selling. Effectively work with corporate clients and Executive Club clients. Know competitors top accounts, decision makers, and rates. Qualify leads with prospects to uncover other and new decision makers. Complete weekly sales reports and weekly sales meetings. Consistently meet and/or exceed goals. Attend Trade Shows and local community and industry meetings. Manage direct mail responses to inquiries as received from Convis or any appropriate source. Interact with other departments for overall company improvement. Follow instructions and requests directed by the Director of Sales and Marketing.
Job Requirements: QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associates degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Must have some computer skills including knowledge of Word, Excel, and Internet.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Must be comfortable speaking with individuals within the community.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and/or interpret bar graphs.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; and use hands to finger, handle, or feel. The employee is occasionally required to sit; reach with hands and arms; climb or balance; and
Location: CARLSBAD INN BEACH RESORT
3075 Carlsbad Blvd., Carlsbad, CA 92008
Contact: Mike Escarcega @ (760) 434-7020
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Job Title: NEW - Maintenance Technician
Responsibilities: Candidate will work within a team environment providing and maintaining the Resort & Hotel’s Gold Crown level service. Communication between the maintenance team, Owners/Guests, and other departments is imperative. Work on assigned projects in addition to completing requested work orders in a timely, efficient manner. Ensuring guest’s safety is essential through general upkeep of the property and rooms which includes repairs, replacements and inspection of a variety of equipment, furniture, fixtures and machinery.
Maintenance Engineer will follow the requirements of the Preventative Maintenance Program and the Employee Handbook. Work will be performed and completed in a professional manner with a quality end product.
Job Requirements: Guest service oriented, team player, ability to lift 50-75 lbs. without injury. On feet the majority of shift, pushing, pulling, bending, squatting, lifting and standing. Good written and verbal communication in English is important for success in this position. Qualified candidate with previous building maintenance experience preferred (at least 1 year). General carpentry, electrical and plumbing knowledge necessary. Flexible schedule is required. Must have a valid California Driver’s License.
Location: CARLSBAD INN BEACH RESORT
3075 Carlsbad Blvd., Carlsbad, CA 92008
Contact: Mike Escarcega @ (760) 434-7020
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Job Title: FRONT DESK ASSOCIATE - F/T
Responsibilities: Provide exceptional guest service at all times to resort guests. A front desk associate is responsible in assisting guests checking in and out of the resort, as well as to help guests with questions or needs that guests may have. This position also will be responsible for answering a high volume of phone calls. A front desk associate also must be able to communicate well with all departments of the resort in order to ensure that guest requests are met.
Job Requirements: An outgoing, friendly personality is a must. Professional phone etiquette is required at all times. Must have the ability to provide exceptional guest service skills. A team player attitude and work well with others is required of a front desk associate. Must be flexible to work different shifts, including weekends and holidays.
Location: CARLSBAD INN BEACH RESORT
3075 Carlsbad Blvd., Carlsbad, CA 92008
Contact: Roxi Esposito at (760) 434-7020
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Job Title: FRONT DESK ASSOCIATE - F/T
Responsibilities: Provide exceptional guest service at all times to resort guests. A front desk associate is responsible in assisting guests checking in and out of the resort, as well as to help guests with questions or needs that guests may have. This position also will be responsible for answering a high volume of phone calls. A front desk associate also must be able to communicate well with all departments of the resort in order to ensure that guest requests are met.
Job Requirements: An outgoing, friendly personality is a must. Professional phone etiquette is required at all times. Must have the ability to provide exceptional guest service skills. A team player attitude and work well with others is required of a front desk associate. Must be flexible to work different shifts, including weekends and holidays.
Location: GRAND PACIFIC PALISADES RESORT & HOTEL
5805 Armada Dr., Carlsbad, CA 92008
Contact: Jackie Jimenez at (760) 827-3200
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Job Title: FRONT DESK ASSOCIATE - P/T
Responsibilities: Provide exceptional guest service at all times to resort guests. A front desk associate is responsible in assisting guests checking in and out of the resort, as well as to help guests with questions or needs that guests may have. This position also will be responsible for answering a high volume of phone calls. A front desk associate also must be able to communicate well with all departments of the resort in order to ensure that guest requests are met.
Job Requirements: An outgoing, friendly personality is a must. Professional phone etiquette is required at all times. Must have the ability to provide exceptional guest service skills. A team player attitude and work well with others is required of a front desk associate. Must be flexible to work different shifts, including weekends and holidays.
Location: Grand Pacific MarBrisa Resort - Opening April 2008
Contact: Leon Martin at lmartin@gpresorts.com or Shana Mays at smays@gpresorts.com
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Job Title: FRONT DESK ASSOCIATE - F/T
Responsibilities: Provide exceptional guest service at all times to resort guests. A front desk associate is responsible in assisting guests checking in and out of the resort, as well as to help guests with questions or needs that guests may have. This position also will be responsible for answering a high volume of phone calls. A front desk associate also must be able to communicate well with all departments of the resort in order to ensure that guest requests are met.
Job Requirements: An outgoing, friendly personality is a must. Professional phone etiquette is required at all times. Must have the ability to provide exceptional guest service skills. A team player attitude and work well with others is required of a front desk associate. Must be flexible to work different shifts, including weekends and holidays.
Location: REDWOLF LAKESIDE LODGE, 7630 Lake Blvd., Tahoe Vista, CA 96148
Contact: Erin OBrien at (530) 546-6262
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Job Title: FRONT DESK ASSOCIATE - F/T
Responsibilities: Provide exceptional guest service at all times to resort guests. A front desk associate is responsible in assisting guests checking in and out of the resort, as well as to help guests with questions or needs that guests may have. This position also will be responsible for answering a high volume of phone calls. A front desk associate also must be able to communicate well with all departments of the resort in order to ensure that guest requests are met.
Job Requirements: An outgoing, friendly personality is a must. Professional phone etiquette is required at all times. Must have the ability to provide exceptional guest service skills. A team player attitude and work well with others is required of a front desk associate. Must be flexible to work different shifts, including weekends and holidays.
Location: REDWOLF LAKESIDE LODGE, 7630 Lake Blvd., Tahoe Vista, CA 96148
Contact: Erin OBrien at (530) 546-6262
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Job Title: On-Call Concierge
Responsibilities: Provide exceptional guest service with a professional attitude. Responsible for assisting guests with various requests such as,
organizing day trips, airline reservations, dinner reservations/tickets
to special events.
Will be multi-tasking with several conflicting priorities. Must be very organized and have strong computer skills. Should be knowledgeable about local attractions, restaurants, etc.
Must be flexible to work nights and weekends. Prior experience preferred. Assist with gift kiosk operations. Maintain constant communication with and oversee bellmen. Will also monitor daily gift kiosk sales and shuttle operation.
Job Requirements: Extensive knowledge of Southern California, especially the local areas including San Diego and Baja California. Guest service oriented with a team player attitude, strong telephone etiquette, computer knowledge, highly enthusiastic with exceptional guest service skills. Prior experience preferred.
0-16 hours/week- on call part time
Location: GRAND PACIFIC PALISADES RESORT & HOTEL
5805 Armada Dr., Carlsbad, CA 92008
Contact: Sarah McMahon at (760) 827-3200
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Job Title: ASSISTANT DIRECTOR OF HOUSEKEEPING
Responsibilities: Responsible for all cleaning operations in the Housekeeping Department, which includes planning, training, budgeting, staffing, purchasing, and auditing of housekeeping activities. Conducts inspections of all housekeeping assignments and responsibilities, makes weekly employee schedules, supervises, motivates, and disciplines employees, as needed. Also supervises laundry, Room Attendant, and Houseperson teams, oversees the monthly inventory and quality control of laundry services as well as control of the labor hours for departmental staff. Will be required to work holidays and weekends and willing to work alternate shifts periodically in order to monitor and train various Housekeeping job functions. Reports to the Director of Housekeeping.
Strong computer skills with emphasis on spreadsheets are required. Must be able to implement housekeeping training programs, inventory all housekeeping supplies and control expenditures of housekeeping supplies and materials. Understands the importance of customer service and awareness of all VIPs and in-house groups, and insures all housekeeping services are at the Gold Crown level.
Job Requirements: Prior management experience in Housekeeping as an executive or assistant housekeeper is preferred, as well as experience in chemicals and equipment usage, labor and supply control, personnel management and scheduling. Must have experience in supervisory of personnel, maintenance and budget administration, bilingual in Spanish and English.
Location: GRAND PACIFIC PALISADES RESORT & HOTEL
5805 Armada Dr., Carlsbad, CA 92008
Contact: Jay Anderson at (760) 827-3221
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Job Title: HOUSEMAN
Responsibilities: Provide exceptional guest service. Provide guests and departments with necessary services such as removing linens from rooms, keeping room attendants carts and linen closets stocked, laundry services and basic custodial. Provide guests and departments with necessary services such as meeting room/activities set up, guest requests/work orders. Regular and thorough up-keep and cleaning of property including emptying trash, cleaning grounds as directed. Special projects as directed including carpet cleaning
Job Requirements: Guest service oriented, team player, able to effectively work with little or no supervision. On feet 100% of shift. Able to lift 40 pounds without injury, pushes, pulls, stoops, bends while setting up and cleaning. Works with pre-approved chemicals. Must be able to communicate with guests, co-workers and management in writing and verbally.
Location: RIVERPOINTE NAPA VALLEY RESORT
Contact: Contact: James Tennery (707) 252 4200
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Job Title: ROOM ATTENDANT
Responsibilities: Provide exceptional guest service. Clean Condominium Suites and upkeep of the resort grounds, reporting maintenance defects, as needed.
Job Requirements: Guest service oriented, team player, able to effectively work in a fast-paced environment, and on feet 100% of the shift. Able to lift forty (40) pounds without injury, pushes, pulls, stoops, and bends while cleaning. Works with pre-approved chemicals. WILL TRAIN. Follow simple oral and written directions.
Location: CARLSBAD INN BEACH RESORT
3075 Carlsbad Blvd., Carlsbad, CA 92008
Contact: Linda Carranza at (760) 434-7020
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Job Title: ROOM ATTENDANT
Responsibilities: Provide exceptional guest service. Clean Condominium Suites and upkeep of the resort grounds, reporting maintenance defects, as needed.
Job Requirements: Guest service oriented, team player, able to effectively work in a fast-paced environment, and on feet 100% of the shift. Able to lift forty (40) pounds without injury, pushes, pulls, stoops, and bends while cleaning. Works with pre-approved chemicals. WILL TRAIN. Follow simple oral and written directions.
Location: CARLSBAD SEAPOINTE RESORT
6400 Surfside Lane, Carlsbad, CA 92011
Contact: Maria Morgan (760) 603-1700
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Job Title: ROOM ATTENDANT
Responsibilities: Provide exceptional guest service. Clean Condominium Suites and upkeep of the resort grounds, reporting maintenance defects, as needed.
Job Requirements: Guest service oriented, team player, able to effectively work in a fast-paced environment, and on feet majority of the shift. Able to lift forty (40) pounds without injury, pushes, pulls, stoops, and bends while cleaning. Works with pre-approved chemicals. WILL TRAIN. Follow simple oral and written directions.
Location: GRAND PACIFIC PALISADES RESORT & HOTEL
5805 Armada Dr., Carlsbad, CA 92008
Contact: Carmen Gomez (760) 827-3200
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Job Title: ROOM ATTENDANT
Responsibilities: Provide exceptional guest service. Clean Condominium Suites and upkeep of the resort grounds, reporting maintenance defects, as needed.
Job Requirements: Guest service oriented, team player, able to effectively work in a fast-paced environment, and on feet 100% of the shift. Able to lift forty (40) pounds without injury, pushes, pulls, stoops, and bends while cleaning. Works with pre-approved chemicals. WILL TRAIN. Follow simple oral and written directions.
Location: REDWOLF LAKESIDE LODGE, 7630 Lake Blvd., Tahoe Vista, CA 96148
Contact: Erin OBrien at (530) 546-6262
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Job Title: RIVERPOINTE NAPA VALLEY - ROOM ATTENDANT
Responsibilities: Provide exceptional guest service. Clean Condominium Suites and upkeep of the resort grounds, reporting maintenance defects, as needed.
Job Requirements: Guest service oriented, team player, able to effectively work in a fast-paced environment, and on feet 100% of the shift. Able to lift forty (40) pounds without injury, pushes, pulls, stoops, and bends while cleaning. Works with pre-approved chemicals. WILL TRAIN. Follow simple oral and written directions.
Location: RIVERPOINTE NAPA VALLEY RESORT
Contact: Contact: James Tennery (707) 252 4200
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Job Title: ROOM ATTENDANT
Responsibilities: Provide exceptional guest service. Clean Condominium Suites and upkeep of the resort grounds, reporting maintenance defects, as needed.
Job Requirements: Guest service oriented, team player, able to effectively work in a fast-paced environment, and on feet 100% of the shift. Able to lift forty (40) pounds without injury, pushes, pulls, stoops, and bends while cleaning. Works with pre-approved chemicals. WILL TRAIN. Follow simple oral and written directions.
Location: SAN CLEMENTE COVE, 104 s. Alameda Lane, San Clemente, CA 92672
Contact: Cindy Campbell at (949) 492-6666
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Job Title: MAINTENANCE MANAGER
Responsibilities: The Maintenance Manager must display strong leadership qualities and will have direct involvement in departmental operations. This is a great opportunity for an experienced individual who is career driven and looking for a solid position within a rapidly expanding company. This individual must consistently maintain high level of standards for the maintenance department and will be instrumental in upholding a superior customer service culture at the resort.
• Directly responsible for the Maintenance Department’s long and short-term planning; organizing (inventory and scheduling); staffing and related documentation; budgeting and auditing of programs.
• Represents the department at all staff-related organizational meetings. Maintain and update the Preventative Maintenance Program and make recommendations to the Resort Manager (RM) on HOA reserve projects. Provide the RM with bids, contracts, schedules, and quality control of reserve and capital improvement projects on a continual basis.
• Adhere to Corporate and Indian Palms Resort policies, procedures and expectations. Any changes to policy or expectations will be communicated to maintenance staff by the RM.
• Participate in customer service, quality control, and employee motivation programs established by RM/Corporate and champion above elements at all times.
• Contribute to a team-oriented management concept and be involved in team decision making.
• Coach and motivate direct reports in a manner consistent with the resort culture and goals. Provide support and guidance in regards to operational procedures, policies, on-going projects, and employee performance issues. Lead by example.
• Participate in the annual budget process. Provide input to RM with respect to needs of the property in a timely manner, identify issues, provide proposals on corrective action as well as estimated costs.
• Take a proactive approach in securing all of the resorts assets to safeguard against potential damage or theft.
• T
Job Requirements: A Bachelor’s Degree in Business Administration, Engineering, or equivalent work experience is preferred. Able to walk five miles per day, lift 50 lbs. repeatedly, valid California Driver’s License, and be bondable.
Location: INDIAN PALMS VACATION CLUB
48-630 Monroe Avenue, Indio, CA 92201
Contact: Shana Mays @ (760) 603-1700
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Job Title: MAINTENANCE TECHNICIAN
Responsibilities: Candidate will work within a team environment providing and maintaining the Resort & Hotel’s Gold Crown level service. Communication between the maintenance team, Owners/Guests, and other departments is imperative. Work on assigned projects in addition to completing requested work orders in a timely, efficient manner. Ensuring guest’s safety is essential through general upkeep of the property and rooms which includes repairs, replacements and inspection of a variety of equipment, furniture, fixtures and machinery.
Maintenance Engineer will follow the requirements of the Preventative Maintenance Program and the Employee Handbook. Work will be performed and completed in a professional manner with a quality end product.
Job Requirements: Guest service oriented, team player, ability to lift 50-75 lbs. without injury. On feet the majority of shift, pushing, pulling, bending, squatting, lifting and standing. Good written and verbal communication in English is important for success in this position. Qualified candidate with previous building maintenance experience preferred (at least 1 year). General carpentry, electrical and plumbing knowledge necessary. Flexible schedule is required. Must have a valid California Driver’s License.
Location: REDWOLF LAKESIDE LODGE, 7630 Lake Blvd., Tahoe Vista, CA 96148
Contact: Erin OBrien at (530) 546-6262
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Job Title: MAINTENANCE TECHNICIAN
Responsibilities: Candidate will work within a team environment providing and maintaining the Resort & Hotel’s Gold Crown level service. Communication between the maintenance team, Owners/Guests, and other departments is imperative. Work on assigned projects in addition to completing requested work orders in a timely, efficient manner. Ensuring guest’s safety is essential through general upkeep of the property and rooms which includes repairs, replacements and inspection of a variety of equipment, furniture, fixtures and machinery.
Maintenance Engineer will follow the requirements of the Preventative Maintenance Program and the Employee Handbook. Work will be performed and completed in a professional manner with a quality end product.
Job Requirements: Guest service oriented, team player, ability to lift 50-75 lbs. without injury. On feet the majority of shift, pushing, pulling, bending, squatting, lifting and standing. Good written and verbal communication in English is important for success in this position. Qualified candidate with previous building maintenance experience preferred (at least 1 year). General carpentry, electrical and plumbing knowledge necessary. Flexible schedule is required. Must have a valid California Driver’s License.
Location: RED WOLF SQUAW VALLEY, 200 Squaw Loop Rd, Olympic Valley, CA 96146
Contact: Tiffany Lyles at (530) 583-7226
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Job Title: MAINTENANCE TECHNICIAN
Responsibilities: Candidate will work within a team environment providing and maintaining the Resort & Hotel’s Gold Crown level service. Communication between the maintenance team, Owners/Guests, and other departments is imperative. Work on assigned projects in addition to completing requested work orders in a timely, efficient manner. Ensuring guest’s safety is essential through general upkeep of the property and rooms which includes repairs, replacements and inspection of a variety of equipment, furniture, fixtures and machinery.
Maintenance Engineer will follow the requirements of the Preventative Maintenance Program and the Employee Handbook. Work will be performed and completed in a professional manner with a quality end product.
Job Requirements: Guest service oriented, team player, ability to lift 50-75 lbs. without injury. On feet the majority of shift, pushing, pulling, bending, squatting, lifting and standing. Good written and verbal communication in English is important for success in this position. Qualified candidate with previous building maintenance experience preferred (at least 1 year). General carpentry, electrical and plumbing knowledge necessary. Flexible schedule is required. Must have a valid California Driver’s License.
Location: RIVERPOINTE NAPA VALLEY RESORT
Contact: Erin OBrien at (530) 546-6262
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Job Title: ACTIVITIES AND FITNESS ATTENDANT
Responsibilities: The Fitness Center / Activities Center Attendant will be responsible for monitoring and maintaining the Fitness Center/ Activity Center, which may consist of general upkeep/cleaning of equipment and area, supervision of guests while using equipment and booking activities. This position also will include facilitation and participation in assisting with daily resort activities, games and special events, and opening and closing procedures for the Fitness Center. The attendant will be responsible for interacting with resort guests, and inventory control. The attendant must also provide a high level of customer service to all guests and patrons of Grand Pacific Palisades.
Job Requirements: The Attendant must be enthusiastic, creative, and demonstrate a high level of hospitality to all resort guests and owners as well as work effectively in a team environment. This is a Fun and rewarding job. Varied schedule includes some evening, early morning and weekend work. A positive outgoing attitude and work ethic are a must. Must be extremely dependable and have valid source of transportation. Part time positions available. Flexible Schedule. Starting Salary $8.00/hour. If you answer yes to all of the questions below, you may be just the right person for this job. Call now, don’t delay:
•Will you enjoy meeting and serving the children and families who visit our Resort?
• Do you like working in a busy, fast-paced environment?
• Do you enjoy being part of a team?
• Are you responsible and dependable? Will you be ready to report to work when scheduled?
• Are you willing to comply with our conservative grooming and appearance standards?
• Are you fun-loving, high energy and ready to provide a memorable vacation?
Location: GRAND PACIFIC PALISADES RESORT & HOTEL
5805 Armada Dr., Carlsbad, CA 92008
Contact: Adam Packer, Activities Director 760-827-3208 or apacker@grandpacificresorts.com
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Job Title: ON-CALL MASSAGE THERAPIST (also masseur/masseuse)
Responsibilities: A massage therapist relaxes and treats people by manipulating their muscles and soft tissue The therapist will assess the clients needs as well as there physical condition and case history. The therapist will help in determining the best form of massage for the client needs and blend oils according, if needed. This position is for an independent On-Call Massage Therapist. You will be responsible for greeting guest, setup and break down of treatment room, following cleaning and sanitation policies, equipment and facility policy as well as retailing spa products.
Preferred Personal Attributes and Skills:
Massage therapists should have sound knowledge of body parts and functions, and a good "feel" for people’s needs. Massage therapists should be good listeners who can respect their patients’ privacy and gain their trust. It helps to be both gentle and strong. A lot of stamina is needed to be able to massage several patients in a day. HHP preferred but not required.
Job Requirements: In California, you must be a certified massage therapist and have a valid license.
Location: GRAND PACIFIC PALISADES RESORT & HOTEL
5805 Armada Dr., Carlsbad, CA 92008
Contact: Adam Packer, Activities Director 760-827-3208 or apacker@grandpacificresorts.com
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Job Title: KIDS CLUB -PT
Responsibilities: Provide warm, friendly and fun atmosphere for children. Entertain, arrange and interact in children activities, prepare snacks and watch over children of all ages while parents are touring.
Job Requirements: Enthusiastic, friendly, patient, creative, experience with children, excellent guest service skills and team player. Will be required to take care of diaper changes and do lots of painting and coloring. Shifts are: Wednesday, Thursday, Friday, Saturday & Sunday. (AM & PM hours) Flexible Schedule. $8.00/hour.
Location: GRAND PACIFIC PALISADES RESORT & HOTEL
5805 Armada Dr., Carlsbad, CA 92008
Contact: Kimberly Tei (760) 715-9700
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Job Title: SHERATON CARLSBAD RESORT & SPA - ROOM ATTENDANT
Responsibilities: • To clean rooms and halls in resort and perform a combination of tasks to maintain resort premises in a clean and orderly manner, thereby contributing to a pleasant, positive guest experience.
• Sorts, counts, folds, marks, or carries linens.
• Makes beds.
• Replenishes supplies, such as drinking glasses and writing supplies.
• Moves furniture, hangs drapes, and rolls carpets.
• Cleans rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways and locker rooms and other work areas.
• Sweeps, scrubs, waxes, and polishes floors, using brooms and mops and powered scrubbing and waxing machines.
• Cleans rugs, carpets, upholstered furniture, and draperies, using vacuum cleaner.
• Dusts furniture and equipment.
• Polishes metalwork, such as fixtures and fittings.
• Washes walls, ceilings, and woodwork.
• Washes windows, door panels, and sills.
• Empties wastebaskets, and empties and cleans ashtrays.
• Transports trash and waste to disposal area.
• Replenishes bathroom supplies.
• Replaces light bulbs.
• All other duties as assigned by a manager or supervisor.
Job Requirements:
• Use hands to lift, carry or pull objects that may be heavy.
• Understand simple instructions.
• Learn simple procedures and techniques.
• Perform routine work or the same task over and over again.
Physical Demands:
Light work: Exerting up to 20 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time), and/or up to 10 pounds of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time), and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Requires walking or standing to a significant degree, or requires sitting most of the time but entails pushing and/or pulling of arm or leg controls, or requires working at a production rate pace entailing the constant pushing and or pulling of materials even though the weight of those materials is negligible.
Location: SHERATON CARLSBAD RESORT & SPA
Opening March 2008
Contact: Erin Lindquist @ (760) 827-2432
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Job Title: SHERATON CARLSBAD RESORT & SPA - ASSISTANT SERVER
Responsibilities: • Clean, set and re-set tables continuously, assuming responsibility for station, tables and side duties.
• Serve water, bread and coffee and greet guests by name whenever possible during the course of meal service.
• Stack trays properly for efficient unloading for stewarding and ensure proper safety standards at all times
• Perform set up duties as requested to include side stations, storage areas and food staging area.
• Perform general cleaning tasks utilizing cleaning to adhere to health and safety standards.
• Fold napkins for meal periods to maintain an adequate supply.
• Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.
Requirements:
• Must be able to speak and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
Physical Demands:
• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Must be able to exert well-paced ability in limited space.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must have the ability to bend, squat and lift up to 50 lbs., including, but not limited to, lifting trays of food or food items on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
Location: SHERATON CARLSBAD RESORT & SPA
Opening March 2008
Contact: Erin Lindquist @ (760) 827-2432
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Job Title: SHERATON CARLSBAD RESORT & SPA - TURN DOWN ATTENDANT
Responsibilities: Provide turndown service for guests.
• Provide turndown service to required guest rooms in accordance with established standards.
• Clean remaining unmade rooms per standards as directed. May be required to refresh others and/or replenish supplies.
• Serve as runner to guest rooms to deliver items as requested by the guests.
• Maintain work area, tools and equipment in a clean, organized and safe condition.
• Report any service discrepancies to the appropriate manager or supervisor and resolve where possible.
• Report any safety or security discrepancies to the appropriate manager or supervisor.
• Perform general cleaning tasks using standard hotel cleaning products to adhere to health standards.
• Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.
Requirements:
• Use hands to lift, carry or pull objects that may be heavy.
• Understand simple instructions.
• Learn simple procedures and techniques.
• Perform routine work or the same task over and over again.
Physical Demands:
• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
• Must be able to bend, squat and lift up to 75 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Vision occurs continuously with the most common visual functions being those of near vision and d
Location: SHERATON CARLSBAD RESORT & SPA
Opening March 2008
Contact: Erin Lindquist @ (760) 827-2432
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Job Title: SHERATON CARLSBAD RESORT & SPA - CLUB LOUNGE ATTENDANT
Responsibilities: Set up, maintenance and clean up duties for our Club Lounge in the morning (Breakfast pastries, fruit, juices, coffee, tea, etc)
• Setup/breakdown of breakfast service for our Sheraton Club Lounge guests.
• Greet Club Lounge guests in friendly, warm and inviting manner
• Provide recommendations and information as well as offer assistance to guests to ensure that their needs are being met
Requirements:
• Must be able to work Monday-Friday 6:00 AM to 10:00 AM.
• Use hands to lift, carry or pull objects that may be heavy.
• Understand and carry out simple instructions.
• Learn simple procedures and techniques.
• Perform routine work or the same task over and over again.
Physical Demands: Must be able to stand and exert well-paced mobility for up to 4 hours in length; exert well-paced ability to reach other departments and locations of the hotel on a timely basis; well-paced ability in limited space; bend, stoop, squat and stretch to fulfill cleaning tasks; bend, squat and lift up to 75 lbs. on a regular and continuing basis; push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis; grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity; talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
Location: SHERATON CARLSBAD RESORT & SPA
Opening March 2008
Contact: Erin Lindquist @ (760) 827-2432
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Job Title: SHERATON CARLSBAD RESORT & SPA - PBX OPERATOR
Responsibilities: Operates electronic switchboard to provide answering service for the hotel.
• Greets caller and announces name or phone number of hotel.
• Records and delivers messages, furnishes information, accepts orders, and relays calls.
• Places telephone calls at request of guest or management and is responsible for all emergency telephone communications.
• Responsible for accepting and delivering packages and electronic facsimile messages to and from guests.
• Electronically or manually date stamps and files messages.
• Removes filed messages after required file period has elapsed.
Requirements:
• Understand the technologies required in the work you are doing.
• Work with a variety of situations.
• Solve problems using facts and personal judgment.
• React quickly in emergency situations and make decisions that may involve a great amount of money or the safety of others.
• Work with different kinds of people.
Physical Demands:
• Sedentary work: Exerting up to 10 pounds of force occasionally (occasionally: activity or condition exists up to 1/3 of the time), and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time), to lift, carry, push, or pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary; if walking and standing are required only occasionally and all other sedentary criteria are met.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
Location: SHERATON CARLSBAD RESORT & SPA
Opening March 2008
Contact: Erin Lindquist @ (760) 827-2432
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Job Title: SHERATON CARLSBAD RESORT & SPA - SALES COORDINATOR
Responsibilities: To manage, coordinate and record the sales and catering activity of the resort, including developing new accounts, maintaining existing accounts, implementation of catering and marketing strategies so as to maximize profits of the resort while maintaining customer satisfaction.
• Meets with and maintains rapport with individuals and contacts in order to produce Food & Beverage Sales, Banquet Catering/Banquet Sales, and Suite Sales.
• Solicits business in specific market segments as directed by Director of Sales & Marketing.
• Schedules conventions and business group activities at the resorts.
• Maintains liaison with other resort-level departments to facilitate services agreed upon by the catering office and prospective clients.
• Maintains good rapport with area community and other local civic groups and companies.
• Develops and maintains files to include: chronological account files as directed, preparation of scheduled bookings, dissemination of event information to all appropriate departments, and record event information for catering system control purposes.
• develops, implements, and assists with catering, sales and marketing strategies, including development of relevant action plans.
• Assist with clerical work of the department; including customer correspondence, function sheets, event schedules, reports and special projects.
• Performs special projects and assignments as directed.
• Interface daily with kitchen and banquet departments regarding specific client needs.
• All other duties as assigned by a manager or supervisor.
Requirements:
Must have 2 + years of on the job hotel/resort experience, including meeting planning and word processing.
Prior experience working with Delphi
• Must be able to work Monday-Friday 6:00 AM to 10:00 AM.
• Use hands to lift, carry or pull objects that may be heavy.
• Understand and carry out simple instructions.
• Learn simple procedures and techniques.
• Perform routine work or the same task over and over again
Location: SHERATON CARLSBAD RESORT & SPA
Opening March 2008
Contact: Erin Lindquist @ (760) 827-2432
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Job Title: SHERATON CARLSBAD RESORT & SPA - HOUSE ATTENDANT
Responsibilities: To perform a combination of tasks, which maintain hotel premises in a clean and orderly manner, thereby contributing to a pleasant, positive guest experience.
• Moves and arranges furniture.
• Turns mattresses as required.
• Hang draperies as required.
• Dusts furniture and equipment.
• Polishes metalwork and furniture.
• Collects soiled linens for laundering and receives and stores linen supplies in linen closets.
• Cleans bathrooms and replenishes with supplies.
• Refurnishes room with supplies, towels, etc. as required.
• Supplies own cleaning cart with appropriate supplies for shift.
• May deliver television sets, ironing boards, baby cribs, and roll-a-way beds to guest rooms.
• May clean swimming pool.
• May remove debris, clean driveways and garage areas.
• Cleans rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways and locker rooms and other work areas.
• Sweeps, scrubs, waxes, and polishes floors, using brooms and mops and powered scrubbing and waxing machines.
• Cleans rugs, carpets, upholstered furniture, and draperies, using vacuum cleaner.
• Washes walls, ceilings, and woodwork.
• Washes windows, door panels, and sills.
• Empties wastebaskets, and empties and cleans ashtrays.
• Transports trash and waste to disposal area.
• Replaces light bulbs.
• All other duties as assigned by a manager or supervisor.
Requirements:
• Use hands to lift, carry or pull objects that may be heavy.
• Understand simple instructions.
• Learn simple procedures and techniques.
• Perform routine work or the same task over and over again.
Physical Demands: Light work: Exerting up to 20 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time), and/or up to 10 pounds of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time), and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Requires walking or standing
Location: SHERATON CARLSBAD RESORT & SPA
Opening March 2008
Contact: Erin Lindquist @ (760) 827-2432
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Job Title: SHERATON CARLSBAD RESORT & SPA - COCKTAIL SERVER
Responsibilities: To serve food in a friendly, professional and efficient manner to patrons at counters and tables of the wine bar area, thereby adding to a positive guest experience.
Essential Functions: Presents menu, answers questions and makes suggestions regarding food and service.
• Knowledge of wines and wine menu
• Writes order on check or memorizes it.
• Relays order to kitchen and serves courses from kitchen and service bars.
• Observes guest to fulfill any additional request and to perceive when meal has been completed.
• Totals bill and accepts payment or refers patron to cashier.
• May ladle soup, toss salads, portion pies, and desserts, brew coffee, and perform other services as determined by establishment size and practice.
• May clear and reset counters or table at conclusion of each course.
• All other duties as assigned by a manager or supervisor.
Requirements:
• 2-4 Years of Serving Experience
• Use math to figure costs and make change.
• Use eyes, hands, and fingers at the same time to operate an adding machine, calculator, or personnel computer.
• Deal with the public with tact and courtesy.
• Perform work that is routine and organized.
• Make decisions based on information that can be checked or verified.
Physical Demands: Light Work: Exerting up to 20 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time), and/or up to 10 pounds of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time), and/or a negligible amount of force constantly (Constantly: activity or condition exists from 2/3 or more of the time) to move objects. Requires walking or standing to a significant degree, or requires sitting most of the time but entails pushing and/or pulling of arm or leg controls, or pushing and/or pulling of materials even though the weight of those materials is negligible.
Location: SHERATON CARLSBAD RESORT & SPA
Opening March 2008
Contact: Erin Lindquist @ (760) 827-2432
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