Grand Pacific Palisades Resort - Frequently Asked Questions

Yes, please be advised EEE (Exterior Elevated Elements) vents are being installed in all resort exterior corridors. 
The installment associated with the implementation of this project will result in increased noise levels associated with construction.    Work will continue throughout the 2023 year in sections of the property and is limited to Monday through Friday only, 9am to 5pm. 

When I book directly on the hotels website, what does that mean to me as a guest? Our direct booking guests are our most important and most valuable guests. By booking direct, our guests receive flexible cancellation policies, preferred room assignments, preferred special requests, higher level considerations for early check-in, and late check-outs, and very last choices for the unfortunate and unforeseen times of relocation occurrences. Our rates and members rates includes the above preferences always and are highly preferred when staying at our hotel.

Viewing a lower rate? We also rate match! Please contact our reservations department at 800-725-4723. Our reservations team is more than happy to review lower rates and honor a rate you might be seeing on Expedia,, Priceline, etc. Verification of same room type, and dates of travel must be confirmed and viewed live by our agents to match. Please rate match to prior to booking, most times you are unable to cancel if you already booked somewhere else. Another benefit to booking direct, we are more flexible with your business.

What about websites such as Expedia,, Priceline, Agoda, etc? We partner, have a good standing with, and honor of course reservations booked on these sites. Please note, the preferences and value in which your booking is viewed by the hotel is superseded by our Direct Booking guests. Bookings through third-party typically incur booking fees, more restricted cancellation policies, last availability for room assignments & special requests, and are first in line in the unfortunate and unforeseen times of relocation occurrences. It’s always worth and guaranteed a better choice when booking your vacation to choose to book directly with us rather than an online travel agency. Please beware of unapproved and non-partners such as and, do not be fooled by unapproved bait and switch rates and rooms offered on these sites.

VIP! When booking your stay with us for leisure or for business, we understand receiving the most value for your hard earned money, a comfortable and clean stay, and knowing you are our most valued guest is of the utmost importance. Booking direct with our hotel, will ensure these benefits and preferences all our guests so desire, and give you peace of mind you made the right choice! We guarantee it!


  • Fitness Center - open, 24 hours
  • Family Pool, Kids Splash Pad, Hot Tub – 8am-9pm daily
  • Basketball Court - open
  • Quiet Pool & Hot Tub - open, 8am-10pm daily
  • Activity Center - open, 8am-7:30pm
  • Gas BBQ's and Playground – available 7am-10pm
  • Cassara Kitchen & Bar – now open, bar-lounge, breakfast and dinner. Check restaurant website for current hours.
  • Karl Strauss Brewery - now open, breakfast, lunch, and dinner. Check restaurant website for current hours.
  • 7 Mile Kitchen (located at Sheraton Carlsbad, free shuttle). Check restaurant website for current hours and days of operation.
  • Twenty/20 Grill (located at The Westin Carlsbad, free shuttle). Check restaurant website for current hours and days of operation.
  • Room Service - available via Karl Strauss Brew Co.
  • RIDE THE TIDE TROLLY – Take a ride to remember! Seasonal Schedule, when in operation, the trolley goes to/from Tamarack Beach and Carlsbad Premium Outlet Mall.
  • Courtesy Shuttle within 5 miles of hotel, Mon-Tues 8am-4:30pm, Wed-Sun 8am-8pm, available upon request


Our Guest and Team Members safety is of the utmost importance to us.  Please visit our companies VACATION WELL, Our Promise to You page for details on our enhanced cleanliness standards being implemented for your safety when we reopen.  Have more questions on our VACATION WELL program, you may also visit our Vacation Well FAQ page for commonly asked questions.



If you have a current reservation, or have questions about future reservations, best contacts are as follows:

For Owner or Exchange inquiries:

Call 800-858-0535, or Email at

For Leisure or Rental Guest inquiries: 

Call 800-725-4723, or Email at

FLEXIBLE 72 HOUR CANCELLATION POLICY DUE TO COVID-19:  We understand your concerns to travel during this time, in addition to last minute mandatory city and state ordinances. Our flexible cancellation policy can allow you to feel comfortable keeping current and booking new reservations without worry of penalty. 

STANDARD POLICY:  In the event you may need to cancel your reservation, please notify us prior to the stated time periods below to avoid forfeiture of your deposit. Please reference your booked room bedding type to the applicable cancellation policy below. Reservations canceled within the time periods below forfeit the full advance deposit received and/or are subject to a charge of first night’s rate, tax, and resort fee.  Reservations cannot be changed or canceled within 7 days. Please contact our Reservations Department at 800-725-4723 in regards to any questions about the resort cancellation policy terms and restrictions. Non-refundable reservations cannot be canceled, modified, or refunded - total reservation amount will be charged in case of cancellation or no-show.  Restrictions apply to promotional or special condition rates booked.

Please note:  If you booked through a third party site, you must contact that site/party to cancel.  Note restrictive cancellation policies may apply and some bookings are non-cancellable, non-changeable.


BOOKING DIRECT IS ALWAYS THE BEST CHOICE!  It's highly recommended to always book directly through the Resort website or call center for the best availability, special rates, room types, and in addition, flexibility if unforeseen changes occur.

Bookings made through third-party websites must be changed or canceled (if an option) though the same platform it was booked on.  The hotel is unfortunately unable to assist with any changes to these types of bookings.

We do not offer group block reservations at this time, however please contact our friendly reservations department at 800-725-4723 to check availability and rates if you would like to book rooms individually.

Day Use is available for confirmed and current Grand Pacific Palisades Timeshare Owners only, and can be accessed via the.  Please contact Front Desk for terms and policies of current Timeshare Owner Day Use. 

IMPORTANT: Before you travel, we encourage you to perform a self-assessment COVID-19 health screen. If you or any persons in your travel party are experiencing any flu-like symptoms associated with COVID-19 including fever, chills, cough, shortness of breath, fatigue, muscle ache or pain, sore throat or new loss of taste or smell or if you or anyone in  your travel party have been exposed or in close contact with anyone who has been diagnosed with COVID-19, please follow the recommendations of public health officials and stay home. For additional information concerning COVID-19 or a self-assessment COVID-19 health screening, please refer to Centers for Disease Control and Prevention on their website. We reserve the right to restrict resort access for any persons experiencing or exhibiting any coronavirus or flu-like symptoms.

COVID-19 WARNING:  Our resort is a lodging facility. Please consider that there is an inherent risk of exposure to COVID-19 or other infectious diseases in any place where people are present.  COVID-19 is an extremely contagious disease that can lead to severe illness and in some cases, death.  According to the Centers for Disease Control and Prevention, EVERYONE IS AT RISK of contracting COVID-19.  Older adults and those with underlying medical conditions are especially vulnerable.  Although we have implemented recommended practices to promote the health and safety for all of our timeshare owners, guests and employees, we cannot ensure 100% or be held liable that our premises are free from contagions, whether caused by us or any of our guests or employees.  By voluntarily entering and being present at our resort facilities, you (and each person in your travel party) acknowledge and agree to accept complete and sole responsibility of the inherent risks associated with potential or actual exposure to infectious disease contagions.

ADA Defined Service Animals are welcome at our hotel.  NO OTHER PETS ALLOWED.

No. Sorry, we require a major credit card and deposit to guarantee your room reservation. Please review the terms and cancellation policy for each applicable rate plan before making your reservation.

During the booking process, you can enter any special requests into the "Special Requests" box on the "Your Details" page. Once you have received your booking confirmation, you can follow up with the hotel directly to confirm that your request can be met. You can find the hotel’s contact details on the Contact Us page of our website.  Note special requests are not guaranteed but we do try our very best to accommodate.

Simply follow the instructions to modify or cancel your reservation found in your Reservation Confirmation Email.  Alternately, you can find the link to Cancel or Modify Your Reservation in the footer of the hotel’s website. Please note, your reservation is not canceled until and unless you receive an email confirmation of the cancellation.  If you booked via phone, feel free to contact us to cancel at 800-725-4723.  If you booked through a third party site, you must contact that site/party to cancel.  Note restrictive cancellation policies may apply and some bookings are non-cancellable, non-changeable.

Absolutely, when you book your stay via the Travelclick booking engine, we ensure to take every safeguard possible in transmitting and storing any personal data including SSL Encryption and other PCI compliant standards.

You can find our hotel policies on our Overview page where you will find our amenities details, check-in and check-out time, pets and extra person policies, and our hotel’s cancellation policy.