Grand Pacific Palisades Resort and Hotel - Frequently Asked Questions

BOOK DIRECT IS BEST!  It's highly recommended to always book directly through the properties website or call center for the best availability, rates, room types, and flexibility if unforeseen changes occur.

However bookings made through third party websites must be changed or canceled (if an option) though the same channel as it was booked.  The hotel is unfortunately unable to assist with any changes to these types of bookings.

Yes we are, please see announcement to all our Valued Guests below:

Thank you for choosing Grand Pacific Palisades Resort and Hotel for your stay in Carlsbad, CA.  As part of our continued commitment to enhance our property and service, we are currently in the process of renovation to our guest rooms and lobby area.

During renovation, work will commence from 8:00 am to 4:00 pm daily.  As a result, there will be some construction noise and we appreciate your kind understanding and sincerely apologize for any inconvenience this may cause.

Grand Pacific Palisades Resort and Hotel continually strives to be the best and your first choice always when visiting Carlsbad, CA, and we appreciate your continued support during this time and through the renovation.

If you have any comments or concerns, please feel free to contact our Manager on Duty at 760-827-3200.  Renovations are commencing in scheduled phases.  Most renovation in the hotel and lobby will be completed November 2019, additional hotel rooms and condo completion Q2 of 2020.

Please note, our Kids Splash Pad, Family Pool, and Adult Pools are all open and available to enjoy.  Also unaffected is our self parking garage, and the Karl Strauss Brewing Company and Restaurant.

In the event you may need to cancel your reservation, please notify us prior to the stated time periods below to avoid forfeiture of your deposit. Please reference your booked room bedding type to the applicable cancellation policy below. Reservations canceled within the time periods below forfeit the full advance deposit received and/or are subject to a charge of first night’s rate, tax, and resort fee.

Condo Suite room types may not be changed within 7 days. Please contact our Reservations Department at 800-725-4723 in regards to any questions about the resort cancellation policy terms and restrictions. Non-refundable reservations cannot be canceled, modified, or refunded - total reservation amount will be charged in case of cancellation or no-show.  Restrictions apply to promotional or special condition rates booked.

• HOTEL Reservations (King or Two Queens) – 48 Hours PRIOR to arrival
• CONDO Reservations (One/Two/Three Bedroom) – 7 Days PRIOR to arrival

Please note:  If you booked through a third party site, you must contact that site/party to cancel.  Note restrictive cancellation policies may apply and some bookings are non-cancellable, non-changeable.

 

ADA Defined Service Animals are welcome at our hotel. Absolutely NO OTHER PETS ALLOWED.

CHECK-IN:

4PM for the HOTEL rooms and 5PM for the CONDO rooms

CHECK OUT:

11AM for the HOTEL rooms and 10AM for the CONDO rooms

No. Sorry, we require a major credit card and deposit to guarantee your room reservation. Please review the terms and cancellation policy for each applicable rate plan before making your reservation.

As soon as you have completed the booking process, a confirmation page will appear in your browser session. This page shows all of your reservation details, including the confirmation or booking number, so you can access your confirmation online. We will also send you a confirmation email with all of your booking information.

During the booking process, you can enter any special requests into the "Special Requests" box on the "Your Details" page. Once you have received your booking confirmation, you can follow up with the hotel directly to confirm that your request can be met. You can find the hotel’s contact details on the Contact Us page of our website.  Note special requests are not guaranteed but we do try our very best to accommodate.

Simply follow the instructions to modify or cancel your reservation found in your Reservation Confirmation Email.  Alternately, you can find the link to Cancel or Modify Your Reservation in the footer of the hotel’s website. Please note, your reservation is not canceled until and unless you receive an email confirmation of the cancellation.  If you booked through a third party site, you must contact that site/party to cancel.  Note restrictive cancellation policies may apply and some bookings are non-cancellable, non-changeable.

Absolutley, when you book your stay via the Travelclick booking engine, we ensure to take every safeguard possible in transmitting and storing any personal data including SSL Encryption and other PCI compliant standards.

You can find our hotel policies on our Overview page where you will find our amenities details, check-in and check-out time, pets and extra person policies, and our hotel’s cancellation policy.

We consider a group to be a reservation of 10 rooms or more.  For any group reservations, we request that you contact us directly or use the RFP form listed on the Groups & Meeting or Wedding Tabs for inquiries of availability and rates.