Grand Pacific Palisades

Privacy Policy - Grand Pacific Palisades Hotel CA

Privacy Policy - Grand Pacific Palisades Hotel CA

We value your business and, most importantly, your loyalty. We respect your privacy and are committed to creating a safe environment for you to browse and make online reservations. This privacy policy demonstrates Grand Pacific Palisades commitment to assuring a strong and meaningful customer relationship, and addresses questions about the type of personally identifiable information we collect on our websites, the third parties with whom we might share such information, and how you can review or change the personally identifiable information you provide to us when creating profiles on our websites. Your trust and confidence are our highest priority. For questions or concerns regarding this privacy policy, please contact us.

We collect information you voluntarily provide in order for us to provide services and products, process reservations and other transactions you request, and provide customer service. We may also use the personally identifiable information we collect for other business purposes such as to better understand customer needs, enhance relationships, make appropriate offers, or facilitate third party offers we feel will be of interest to you. More detail about the personally identifiable information we collect and the collection of information through web technologies such as cookies is described in the section below entitled Categories of Information We Collect. More information about the third parties with whom we may share your personally identifiable information is described below in the section entitled Sharing Information with Third Parties. This privacy policy applies only to the personally identifiable information collected on those public websites where we post this policy (i.e., not information collected elsewhere).

Categories of Information We Collect

Making Reservations
When you make a reservation or purchase a vacation package we will request your name and address and other information to assist with your reservation and stay, such as credit card number, date of arrival/departure, member number, and room preferences.

Special Offers or Invitations
Occasionally, those individuals who have made reservations on our website may receive special offers or invitations. If at any time you decide you do not want to receive offerings from us, you may opt-out. We will include an opt-out link in all solicitations or click on the below link to opt-out. Your information will be removed from our list as soon as possible.

Requests for Information
When you request additional information related to our services or properties, we will request your name and contact information, such as street address, phone number and email address.

Sweepstakes and Contests
On occasion, we conduct sweepstakes and contests that offer the opportunity to win prizes. Each sweepstakes has its own terms and conditions. Some sweepstakes require you to choose to enter, and for others, you will be automatically entered if certain items described in the terms and conditions are met. As part of entering a sweepstakes, certain personally identifiable information such as name and email address may be required.

Meetings, Events and Banquets
If you are interested in information about meeting, event, and banquet planning, we may request your name and contact information such as street address, phone number, and email address. We may also request information such as arrival and departure dates, number of guests, number of sleeping rooms, meeting room requirements, food and beverage requirements, and audiovisual requirements.

Contacting Us by Email with Questions or Comments
When you send us an email from our site, we may retain information such as the content, your email address, our response, and the text of any follow-up questions you may have. We may use this information, for example, to measure how effectively we address customer concerns online, to personalize your experience, and to continuously improve our service.

Electronic Postcards and Forwarding to Friends
Occasionally, we may offer a feature online that allows you to send an electronic postcard or otherwise share a message with a friend. If you choose to do so, we will ask your name and email address, the recipient's name and email address, and the text of any message you choose to include.

Online Surveys
Occasionally, we may conduct online surveys to better understand the effectiveness of our website. Participation in these surveys is voluntary. If you participate, information collected by us may include name, street address, and email address.

Opt In
If you have stayed with us, you may want to stay in touch. You can stay informed about our newest destinations, amenities, and specials offerings by entering your email in the special offers sections of our web page. Entering your email to receive special offers is voluntary.

Sharing Information with Third Parties

We may use and share your personally identifiable information collected under this Privacy policy in a variety of ways, including, for example:

  1. We may need to share your information to provide the product or service you have requested
  2. We may need to send the information to companies who work on behalf of Grand Pacific Palisades to provide a product or service to you - these companies do not have any right to use the information we provide for any other purpose beyond what is necessary to assist us
  3. We may partner with other companies to provide co-sponsored or co-branded promotions, products and services
  4. We may disclose information when we believe in good faith that such disclosures are required by law, including for example to comply with a court order or subpoena
  5. We may disclose personally identifiable information if we believe in good faith such disclosure is necessary or desirable to investigate or protect against harmful activities to guests, visitors, employees, or others, or to property (including this site)
  6. We may share your information with the credit card company if you use a credit card to purchase goods or services
  7. From time to time, we may offer you the opportunity to "opt in" to, or to "opt out" from certain uses by us of your personally identifiable information and/or our sharing of your personal information with affiliates and/or third parties.

Links to Other Websites

If you choose to leave this website via links to other websites, we are not responsible for the privacy policies or contents of those websites, nor are we responsible for the cookies those websites might deposit on your computer.

Privacy Policy Changes

In the future, we may need to change this privacy policy. All changes will be posted on this page so you will know what information we gather, how we collect and use it, and with whom we may share the information. Users should check this policy frequently to keep abreast of changes.

Effective Date

This privacy policy is effective as of 11/07/2010.

Rights Specific to California Residents

Beginning on January 1, 2005, California Civil Code, ยง1798.83 permits our customers who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact Grand Pacific Resorts.